Last updated: 5 October 2026
At Serenity In The City Counselling Centre, we are committed to protecting your privacy and handling your personal information responsibly. Our approach is guided by the principles of trust, professionalism, and transparency.
This Cookies Policy explains how we use cookies and similar technologies on our website, what information they collect, and how you can manage your preferences. This policy should be read together with our Privacy Policy and is intended to support compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
What Are Cookies?
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. Cookies help websites function properly, remember your preferences, improve user experience, and provide information about how visitors use the website.
How We Use Cookies
We use cookies to:
- Ensure the website functions correctly and securely.
- Remember your preferences and settings.
- Improve website performance and user experience.
- Analyse website traffic and visitor behaviour.
- Monitor the effectiveness of our content and services.
- Protect the website from misuse and security threats.
Some cookies may collect information that is considered personal information under POPIA when it can identify you directly or indirectly.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functions such as page navigation, security features, and access to website services.
These cookies cannot be disabled through our website because they are required for the site to function properly.
Functional Cookies
These cookies remember choices you make, such as language preferences or form settings, to improve your browsing experience.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting information such as:
- Number of visitors
- Pages visited
- Time spent on pages
- Website performance data
This information is usually aggregated and anonymised where possible.
Marketing and Advertising Cookies
Where applicable, marketing cookies may be used to:
- Measure advertising effectiveness
- Understand visitor interests
- Deliver relevant content and advertisements
These cookies will only be used where you have provided consent, where required by law.
Third-Party Cookies
We may use trusted third-party services to support the operation and improvement of our website. These providers may place cookies on your device.
Examples may include:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta (Facebook) Pixel
- Website hosting and security providers
Each third party is responsible for its own privacy practices and cookie usage. We encourage you to review their privacy and cookie policies.
POPIA Compliance
In accordance with POPIA, we are committed to processing personal information lawfully, reasonably, and transparently.
Where cookies collect personal information, we will:
- Process information only for legitimate business purposes.
- Collect only information necessary for those purposes.
- Take reasonable steps to protect your information.
- Respect your rights as a data subject.
- Obtain consent where required for non-essential cookies.
Your Rights Under POPIA
You have the right to:
- Know what personal information is being collected.
- Request access to your personal information.
- Request correction or deletion of personal information where applicable.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator of South Africa.
For more information, visit the Information Regulator’s website: https://www.justice.gov.za/inforeg/
Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings at any time.
Please note that restricting certain cookies may affect the functionality and performance of the website.
If our website uses a cookie consent banner, you will be able to choose which categories of non-essential cookies you wish to accept or decline.
Data Security
We take reasonable technical and organisational measures to safeguard personal information collected through cookies and related technologies. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in legal requirements, technology, or our website practices.
Any updates will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Cookies Policy, our privacy practices, or how your personal information is processed, please contact:
Serenity In The City Counselling Centre
Email: info@serenityinthecitycounsellingcentre.co.za
Website: shttps://serenityinthecitycounsellingcentre.co.za/