online counselling

In the rush of traffic, the endless emails, and the quiet moments when the world feels too heavy, it can be hard to find space just for yourself. Sometimes the noise of the city follows us home, into our thoughts, our relationships, and even our sleep.

Reaching out for counselling is like opening a window in the middle of that busyness: a breath of fresh air, a pause, a gentle reminder that you don’t have to carry everything alone. It is an act of courage, and it deserves to be met with care.

At Serenity in the City Counselling Centre, our online sessions bring that pause directly to you. Imagine sitting in your favourite chair, a cup of tea beside you, and knowing that on the other side of the screen is a Specialised Wellness Counsellor ready to listen with warmth and respect.

Please note: Online sessions are NOT available for young children. I do, however, offer face‑to‑face sessions for children in Benoni. To explore counselling options for children, click here.

bOOK AN online SESSION how does it work

our online counselling services:

Life in the city can feel fast and demanding- deadlines, responsibilities, and the quiet weight of emotions that often go unseen. Our online counselling services are designed to meet you in those moments, offering professional support that is both compassionate and practical. This allows for a calm corner of care wherever you may be.

Each online session is 60 minutes long, private and secure, and includes personalised worksheets or tools you may need afterwards, so the support continues even once the session ends. Think of it as carrying a little serenity with you into the rest of your day.

Individual Counselling Services at Serenity In The City Counselling Centre

Individual Counselling

Support to rediscover your sense of self, and walk alongside you through life’s changes such as career shifts or family transitions.

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Teenage Counselling Services at Serenity in The City Counselling Centre

Teenage Counselling

Support for adolescents to explore identity, manage stress, and build confidence while navigating friendships and family changes.

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Couples Counselling Services at Serenity in The City Counselling Centre

Couples Counselling

Support for partners who want to strengthen their communication, rebuild trust, or navigate conflict with compassion together.

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Stress Management Counselling Services

Stress Management

Navigate through practical strategies to restore calm and balance.

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Grief and Loss Counselling Services

Grief & Loss

Grief is a deeply human experience that touches every part of one’s life. Counselling offers a compassionate space where your feelings can be acknowledged, honoured, and expressed without judgment.

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how does it work?

Booking an online session with Serenity in the City Counselling Centre is simple and are three easy steps:

1.

Reach Out To Us

Contact us via Whatsapp, email or by filling in a contact form and we will personally assist you within 24 hours (excluding weekends) with bookings, answer any questions that you may have, and assist you with starting your counselling journey.

2.

Booking Confirmation

Once you feel comfortable to book a session with us, a date and time will be confirmed with you. Where, thereafter, you will receive a client onboarding form and invoice. Please note that a 50% deposit is required to secure your booking.

3.

Begin Your Counselling Journey

I will send you a secure link on the day of your session, accessible via phone, tablet, or laptop. Thereafter, you’ll receive an invoice for the balance due, as well as, if necessary, resources that may be useful.

Cancellation Policy

At Serenity in the City Counselling Centre, we ask that all clients provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations and missed appointments are charged at the full session fee, while genuine emergencies are considered individually. For full details, please see our cancellation policy.

faq – Online Counselling Services

Yes, our sessions are offered online, making support accessible wherever you are. Think of it as bringing a calm corner of care right into your home.

Sessions are 60 minutes long, giving you space to breathe, reflect, and explore without feeling rushed.

Payment is made via EFT. A 50% deposit is required upfront to confirm your booking, with the remainder due after the session.

Sessions are conducted via Teams. We will send you a secure link to join your session on the day of your session. You are welcome to join using any device with a camera such as your phone, tablet, laptop etc. 

Yes, sessions can be rescheduled with at least 24 hours’ notice, subject to availability.

You can book directly through our online enquiry form by clicking here. Alternatively, you are welcome to send us an email or WhatsApp message, and we will get back to you as soon as we can.

For now, we primarily offer online sessions. We do offer limited face to face sessions privately for children in our area.

Absolutely. All sessions are private and adhere to strict ethical and professional standards, ensuring your story is treated with respect and care.

Ready to Begin Your Journey? Enquire Here

Complete the form below to enquire about an online counselling session. Share what brings you here, and let us walk this journey with you.