Last Updated: 04 August 2026
At Serenity In The City Counselling Centre, we are committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and transparency. This policy outlines how we collect, use, and safeguard your information when you engage with our services or visit our website.
Who we are
Suggested text: Our website address is: https://serenityinthecitycounsellingcentre.co.za.
Information We Collect
We may collect the following types of information:
- Website usage data (e.g., cookies, analytics) to improve user experience.
- Personal details such as your name, contact information, and demographic data.
- Information shared during counselling sessions, which remains strictly confidential.
How We Use Your Information
Your information is used to:
- Provide counselling services tailored to your needs.
- Communicate with you regarding appointments, updates, or resources.
- Improve our website and services through anonymous analytics.
- Comply with legal and professional obligations.
Confidentiality and Security
- All counselling records are kept confidential and stored securely.
- We use appropriate technical and organisational measures to protect your data.
- Information is only shared with third parties when legally required or with your explicit consent.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Withdraw consent for certain uses of your data.
- Request deletion of your information, subject to legal and professional requirements.
Cookies and Website Data
Our website may use cookies to enhance functionality and track usage patterns. You can manage or disable cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Serenity In The City Counselling Centre
Email: info@serenityinthecity.co.za